Our aim is for you to be happy with your purchase. Should you wish to exchange or return items, below is our policy.
Returns are accepted 10 days from the date you receive the goods. Refunds are processed in the same manner as the monies were received.
Goods returned must: - Be in resalable condition, with all tags and packaging intact, - and unworn/unused/unmarked - with proof of purchase, or gift exchange card
IMPORTANT: Returns can be subject to a 20% restocking fee if items are not returned in their correct packaging, folded, or require handling of some kind prior to being put back into stock.
Sale items are non-refundable and non-exchangeable. Bulk orders are non-refundable and non-exchangeable.
You pay for postage at the point of return.
Free Shipping with Re-Order
If you need to return an item AND want to re-order the same item in a different size or color, we will offer you FREE SHIPPING on your replacement order. Please call +64-9-889 0245 to place your re-order with one of our team members and have the shipping fee waived. After placing your re-order, you can then make your return. Please be sure to package your return securely. You pay for postage at the point of return.