MUNZ B2B : FAQ

Welcome to the Medical Uniforms NZ B2B FAQ page! We're thrilled to offer B2B portal solutions for our customers, so they can conveniently order their uniforms 24/7, check the status of their orders, and track their packages. 
Here are the main features:

• Order 24/7
• Each Company has their own individual B2B portal, designed for them
• Each portal shows only the products you order to prevent confusion
• Multiple staff members can be given access to a company B2B portal
• Each team member has their own login for clarity and tracking
• You can add notes and purchase order numbers at checkout
• You can view the status of your order from processing to shipped
• You can track your package when it's with the courier
• You have direct access to support tools, like sizing charts, care of the uniforms and how to deal with returns and exchanges

COMMON B2B QUESTIONS

What is B2B?

B2B stands for business-to-business. It refers to transactions that take place between businesses rather than between businesses and consumers.

Why would I need a B2B?

If you're a business owner or work in a procurement department, a B2B portal can help streamline your purchasing process. You can order products and services directly from Medical Uniforms NZ online, access product catalogs and track your orders all in one place.

How do I apply for a B2B?

To apply for a B2B account, you need to contact us directly.  If you are a new customer you will have to fill out an application form and provide some additional information to verify your business credentials.
Our Medical Uniforms NZ Team Members are happy to chat and find a solution.

Can I apply for a B2B account if I'm not a business?

Generally, B2B accounts are for businesses ordering the same products on a regular basis.   
If you think your situation would suit a B2B set up, then it's best to contact our team members and have a chat. 

How long does it take to get approved for a B2B account?

B2B portals are unique to each comany, which means that the account setup process can vary.
 While setting up your B2B account is quick and easy, it does take some time to customize your portal and ensure that all the correct information and products are available for you to order.
It's important to note that we'll also need to create accounts for any additional team members in your company who will be placing orders on the portal. But don't worry, we'll make sure the setup process is a breeze and our team will be there to help you every step of the way. So sit back, relax, and let us take care of the technicalities. 

Do I need to pay extra to have a B2B account?

Nope.  Nada.  Nothing extra.  A B2B portal account just means you get an easy way to help streamline your purchasing process, and the ability to order whenever you like.

ALREADY A B2B CUSTOMER

How do I access the B2B portal?

Once our team has to set up your company's B2B portal first and then you'll be given a login. 

Then go to Medical Uniforms NZ home page and click "Login" at the top of the page.
Once logged in it will take you directly to your B2B portal.

How do I retrieve my login credentials if I forget them?

Go directly to Medical Uniforms NZ home page and click on "Login" at the top right of the page.

Click on "Forgot your password" and follow the prompts.   If you have any issues, please contact our team.

How do I navigate the portal to find what I need?

When you login to your B2B portal, it should take you directly to your company page which lists all the products available to order via the portal.
Click on each product you wish to order and make your selection.

To go back to your company B2B page, click the 'Back' button in your browser.  Or click on the Collection link above the product window.

How do I place an order on the portal?

The B2B portal works just like a normal eCommerce shopping experience and cart.  Click and select the products you want and they will appear in your cart.
When you've selected all your products, click "View Cart" and Checkout.

How do I track my order or shipment?

You can view the status of all orders that were placed through the B2B portal.

Login and go to My Account tab.  You will see a list of orders that are processing and/or shipped.  Click on the order you want to track to get more information and links for tracking.

Important:  If you place an order directly via one of our Team Members instead, this will not show in the B2B portal.

How do I view my order history or invoice history?

You can view all orders via the My Account tab (see above).
Important:  Any orders placed directly with our Team Members, outside of the B2B, will not show up on the B2B list.

Contact our Accounts Team for statements or invoices.

How do I update my account information, such as billing or shipping address?

You can update billing and shipping addresses directly in the B2B portal Address Book.

We would also recommend you contact your MUNZ Team Member or our Accounts Department to check all the correct updates are made.

Medical Uniforms NZ is happy to help with a B2B solution for your Company.  Contact us today.