Returns, Exchanges and Refunds
Easy Returns and Exchanges - Yes! We offer a FREE* Courier ticket
At Medical Uniforms NZ, your satisfaction is our top priority. If you're considering a return or exchange, take a moment to review our hassle-free policy. Yes! For NZ customers we offer a FREE courier ticket for your returns.
When Can You Return? You have a 10-day window from the date of delivery to initiate a return. We process refunds using the same method as your original payment.
- Items should be in resalable condition, complete with tags and original packaging.
- No signs of wear, use, or marking on the items.
- Make sure to provide proof of purchase or a gift exchange card.
Our Convenient Return Option: Good news! We offer a FREE courier ticket for your returns to our New Zealand customers. Simply get in touch with us, and we'll arrange it for you.
Exchanging for a Better Fit or Color? No Worries! If you're swapping an item for a different size or color, there's no need to worry about extra shipping costs.
Processing a Credit or Refund? From the time we receive your items, it can take up to 2-5 business days for us to the time we issue a credit or refund. Any refunds will be processed the same way they are received. For example, if you placed your order with a credit card, your account will be credited when we process your return.
We're here to ensure your uniform shopping experience is a breeze. If you have any questions or need assistance, don't hesitate to reach out.