Returns, Exchanges and Refunds

Easy Returns and Exchanges - Yes!  We offer a FREE* Courier ticket

At Medical Uniforms NZ, your satisfaction is our top priority. If you're considering a return or exchange, take a moment to review our hassle-free policy. Yes!  For NZ customers we offer a FREE courier ticket for your returns.

When Can You Return? You have a 10-day window from the date of delivery to initiate a return. We process refunds using the same method as your original payment.

Return Guidelines:

  • Items should be in resalable condition, complete with tags and original packaging.
  • No signs of wear, use, or marking on the items.
  • Make sure to provide proof of purchase or a gift exchange card.

Our Convenient Return Option: Good news! We offer a FREE courier ticket for your returns to our New Zealand customers. Simply get in touch with us, and we'll arrange it for you.

Exchanging for a Better Fit or Color? No Worries! If you're swapping an item for a different size or color, there's no need to worry about extra shipping costs.

Processing a Credit or Refund?  From the time we receive your items, it can take up to 2-5 business days for us to the time we issue a credit or refund. Any refunds will be processed the same way they are received.  For example, if you placed your order with a credit card, your account will be credited when we process your return.

We're here to ensure your uniform shopping experience is a breeze. If you have any questions or need assistance, don't hesitate to reach out.