Return Policy
- Change of Mind
We import products specifically to order for our customers. Due to the nature of this service, we are under no legal obligation to provide a refund or exchange if you simply:
- change your mind about the purchase;
- find the same product cheaper elsewhere; or
- your circumstances change after placing the order.
We encourage customers to choose carefully and review their orders before confirming the purchase.
- Faulty or Non-Compliant Products (Your CGA Rights)
Under the Consumer Guarantees Act, any goods you purchase from us must be:
- of acceptable quality (durable, safe, and free from minor defects);
- fit for their normal purpose and any specific purpose you made known to us before purchase; and
- match their description, sample, or demonstration model.
If a product you receive is faulty or does not meet these guarantees, you have the right to a remedy.
- Minor Faults
If the fault is minor, we can choose whether to repair the item, replace it, or give you a refund. This must be done within a reasonable time.
2. Major Faults
A fault is considered major if a reasonable consumer would not have bought the product if they had known about the issue. In this case, it is your choice whether you would prefer a full refund or a replacement.
- How to Make a Claim
- Contact Us Immediately: Please notify us as soon as possible if you believe your product has a fault or problem. You can reach us via [email address] or [phone number].
- Provide Proof: You will need to provide proof of purchase (e.g., receipt or order confirmation) and details/photos of the issue.
We will work with you to resolve the issue promptly and meet our obligations under the CGA.
If you need help with sizing or would like to request samples, contact us at sales@medicaluniforms.co.nz before ordering.
