Imported and Customised Items
If the items are imported (ALL ITEMS or than Biz Collection) or customised (for example, with monogramming, or modified in some way) or special sizing was ordered, these items are non-refundable and non-exchangeable. We do not accept returns or offer exchanges for these items, except in cases where the product is damaged or defective upon receipt.
FOR Biz Collection Only:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@medicaluniforms.co.nz. Please note that returns will need to be sent to our Auckland address.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@medicaluniforms.co.nz.
Change of Mind
We import products specifically to order for our customers. Due to the nature of this service, we are under no legal obligation to provide a refund or exchange if you simply:
- change your mind about the purchase;
- find the same product cheaper elsewhere; or
- your circumstances change after placing the order.
We encourage customers to choose carefully and review their orders before confirming the purchase.
Faulty or Non-Compliant Products (Your CGA Rights)
Under the Consumer Guarantees Act, any goods you purchase from us must be:
- of acceptable quality (durable, safe, and free from minor defects);
- fit for their normal purpose and any specific purpose you made known to us before purchase; and
- match their description, sample, or demonstration model.
If a product you receive is faulty or does not meet these guarantees, you have the right to a remedy.
Minor Faults
If the fault is minor, we can choose whether to repair the item, replace it, or give you a refund. This must be done within a reasonable time.
Major Faults
A fault is considered major if a reasonable consumer would not have bought the product if they had known about the issue. In this case, it is your choice whether you would prefer a full refund or a replacement.
Return Guidelines:
- Items are not imported
- Items should be in resalable condition, complete with tags and original packaging.
- No signs of wear, use, or markings on the items.
- Make sure to provide invoice number you received the goods on
Processing a Credit? From the time we receive your items, it can take up to 2-5 business days for us to the time we issue a credit to your account.
If you have any questions, need help with sizing or would like to request samples, contact us at sales@medicaluniforms.co.nz before ordering.