Try before you buy. Samples must be ordered online through our website. Please read these terms, then click I agree at the bottom to choose your samples and pay the sizing deposit. Existing account customers wanting 4 garments or fewer can use our free existing customer sample request instead.
- How many: new customers up to 4 garments per request; existing account customers up to 10. Free delivery, NZ only.
- Sizing deposit: $25 incl GST per request for new customers, and for existing customers requesting 5 to 10 garments. Existing account customers' first 4 garments are free, with no deposit or card needed: request them using our existing customer form. The deposit covers picking, freight and handling.
- Deposit credit or refund: we credit your deposit in full against your first order, placed within 6 months. If we can't send your samples, or you cancel before we send them, we refund it in full. Otherwise the deposit is non-refundable and not redeemable for cash.
- Your card: if you pay the deposit, you authorise us to save your card securely with our payment provider, Stripe, and to charge it under these terms. We never see or store your full card number.
- Return deadline: 15 working days from the day your samples are sent out (the day our courier collects them). We'll email you a reminder before then. Need longer? Email us before the deadline and we'll agree a new date in writing.
- How to return: by tracked courier to MUNZ, 30 Coatesville-Riverhead Hwy, Coatesville, Auckland 0793, at your cost. Your return is on time if the tracking shows it was sent by the deadline, even if it reaches us later. If a tracked return goes missing, we won't charge you while we sort it out with the courier.
- Condition: samples are for trying on. Please don't wash them, wear them at work, mark them or remove the tags unless we've agreed otherwise. Samples returned worn, washed, marked or damaged are treated as not returned.
- Keeping samples: just tell us which ones. We charge them at the price on your sample invoice, less your $25 deposit if it hasn't been credited yet.
- Charges: samples not returned in time are charged at the prices on your sample invoice (emailed to you when we send them) to the card you paid the deposit with. We'll email you the amount and the date at least 2 working days before we charge. If the card is declined, we'll invoice you, payable within 7 days. Existing account customers without a saved card are invoiced on their usual account terms.
- Free promotional samples (such as our Dignity Pants sample pack for endoscopy units) are free and yours to keep. These terms don't apply to them.
Nothing in these terms affects your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
I agree to the sample terms: order my samples
Existing account customer? Request up to 4 free
Questions first? Email us. See also how our Sample Service works.