Q. Is shopping online with Medical Uniforms NZ Ltd safe?
A: Yes, shopping online with Medical Uniforms NZ Ltd is 100% secure. As a Shopify store it has a 128 bit SSL certificate that's used by the store shopping cart. Shopify's ecommerce hosting and software Level 1 PCI compliant.
Q. What forms of payment do you accept? Can I send a cheque?
A. Currently, we accept Stripe payments (all major credit cards) and have direct credit facilities for our New Zealand and Australian customers. Unfortunately we do not accept other forms of payments like cheques and money orders.
Q. Can I get samples to see, try-on and see if my team and I like them?
A. Yes, you can. There are two ways to arrange samples.
1. Go to Shop Now and select the items of your choice. On Check Out, in the Add Comments about your Order box, please state that the items are for samples so you are not subject to our Standard Return Policy.
2. Email your requirements to us, or call our team direct on Ph. +64-9-889 0245.
Samples will have to be paid for prior to dispatch unless you have an account with Medical Uniforms NZ Ltd. Samples must be returned in accordance with our Returns Policy or full payment will be expected.
Q. Do you offer monogramming or embroidery services?
A. Yes, we do. To get a quote on your monogram, or to find out more information, email us a jpg, gif, or pdf file of your artwork, or call our team direct on Ph. +64-9-889 0245. From there we can make recommendations on what monogramming options would work best for you.
Q. Do you carry a specific colour/size/style that is not listed on the website?
A: Many of our available items are on our online site. However, we do have access to other ranges, so if you have trouble finding a certain item, please contact us and we will try our best to track down the specified item. When emailing, remember to include as much information including Brand/colors/size/style/quantity. This will enable us to better service your needs.
Q: Do you offer discounts for bulk purchases or group buys?
A: We do offer bulk discounts. Discounts can vary depending on the products and quantities. For more information please go to our Outfitting Your Team page. If you are ordering over 50+ units of selected items, please contact our Customer Services team to ensure stock availability, or call +64-9-889 0245.
Q: Can I make changes to my order once it has been placed?
A: If your order has not been processed we would be happy to make changes to your order it just may change your delivery date. Simply send us an email and include changes you wish to make. Please keep in mind that certain items, like bulk purchases, group buys, specially ordered products (including special colors), and monogrammed items, can't be changed. If your order was subject to special terms, it might have different conditions.
Q: What happens if my selection is "backordered"?
A: This means the product you ordered has been more popular than we anticipated and we are temporarily out-of-stock. We make every effort to ship your entire order at the same time. However, if some products are backordered, we do not want to hold up your entire order and will ship you the in-stock products. We ship backordered products when available and will immediately email you the anticipated shipping date. We expect most backordered items to be available within 20 days. If your item will be backordered for a delayed period we will credit you for the amount on backorder until the item ships. If you wish to obtain a credit for a backordered item, please contact us. You are billed only once for shipping and processing at the beginning of your order in the event you receive multiple shipments.
Q: Can I cancel my order?
A: For standard orders, generally these can be cancelled. Just let us know as soon as possible. Please keep in mind that certain items, like bulk purchases, group buys, specially ordered products (including special colors), and monogrammed items, can't be cancelled. If your order was subject to special terms, it might have different conditions.
Q. How do I exchange or return an item?
A. Please go to our Returns, Exchanges and Refunds page for our policies and details. Generally we accept returns within 10-day window from the date of delivery, and we offer a FREE* courier ticket to our NZ Customers. Please keep in mind that certain items, like bulk purchases, group buys, specially ordered products (including special colors), and monogrammed items, can't be returned. If your order was subject to special terms, it might have different return conditions.
Q: When should I expect to receive credit on returned items?
A: From the time we receive your items, it can take up to 2-5 business days for us to the time we issue a credit or refund. Any refunds will be processed the same way they are received. For example, if you placed your order with a credit card, your account will be credited when we process your return. For more information on our policies, please go to to our Returns, Exchanges and Refunds page.
Q. How are items shipped? Can you send to an international destination?
A. Currently we only ship within New Zealand, Australia and the South Pacific. Please go to our Delivery and Shipping page for more information.
Q: What if I was shipped the wrong item/s or received damaged items?
A: Email us. Please include your order number, name, address and details of the discrepancy (Item ordered and item received). We will ship items if in stock. Your credit card will be charged for the second shipment, but you will be credited once the return item/s are received.
Q: How do I know my size?
A: Check our size charts on each individual product page. Accurate sizing information is available. Feel free to contact us if you have additional questions.
Q. What forms of payment do you accept? Can I send a cheque?
A. Currently, we accept Stripe payments (all major credit cards) and have direct credit facilities for our New Zealand and Australian customers. Unfortunately we do not accept other forms of payments like cheques and money orders.
Q. Can I get samples to see, try-on and see if my team and I like them?
A. Yes, you can. There are two ways to arrange samples.
1. Go to Shop Now and select the items of your choice. On Check Out, in the Add Comments about your Order box, please state that the items are for samples so you are not subject to our Standard Return Policy.
2. Email your requirements to us, or call our team direct on Ph. +64-9-889 0245.
Samples will have to be paid for prior to dispatch unless you have an account with Medical Uniforms NZ Ltd. Samples must be returned in accordance with our Returns Policy or full payment will be expected.
Q. Do you offer monogramming or embroidery services?
A. Yes, we do. To get a quote on your monogram, or to find out more information, email us a jpg, gif, or pdf file of your artwork, or call our team direct on Ph. +64-9-889 0245. From there we can make recommendations on what monogramming options would work best for you.
Q. Do you carry a specific colour/size/style that is not listed on the website?
A: Many of our available items are on our online site. However, we do have access to other ranges, so if you have trouble finding a certain item, please contact us and we will try our best to track down the specified item. When emailing, remember to include as much information including Brand/colors/size/style/quantity. This will enable us to better service your needs.
Q: Do you offer discounts for bulk purchases or group buys?
A: We do offer bulk discounts. Discounts can vary depending on the products and quantities. For more information please go to our Outfitting Your Team page. If you are ordering over 50+ units of selected items, please contact our Customer Services team to ensure stock availability, or call +64-9-889 0245.
Q: Can I make changes to my order once it has been placed?
A: If your order has not been processed we would be happy to make changes to your order it just may change your delivery date. Simply send us an email and include changes you wish to make. Please keep in mind that certain items, like bulk purchases, group buys, specially ordered products (including special colors), and monogrammed items, can't be changed. If your order was subject to special terms, it might have different conditions.
Q: What happens if my selection is "backordered"?
A: This means the product you ordered has been more popular than we anticipated and we are temporarily out-of-stock. We make every effort to ship your entire order at the same time. However, if some products are backordered, we do not want to hold up your entire order and will ship you the in-stock products. We ship backordered products when available and will immediately email you the anticipated shipping date. We expect most backordered items to be available within 20 days. If your item will be backordered for a delayed period we will credit you for the amount on backorder until the item ships. If you wish to obtain a credit for a backordered item, please contact us. You are billed only once for shipping and processing at the beginning of your order in the event you receive multiple shipments.
Q: Can I cancel my order?
A: For standard orders, generally these can be cancelled. Just let us know as soon as possible. Please keep in mind that certain items, like bulk purchases, group buys, specially ordered products (including special colors), and monogrammed items, can't be cancelled. If your order was subject to special terms, it might have different conditions.
Q. How do I exchange or return an item?
A. Please go to our Returns, Exchanges and Refunds page for our policies and details. Generally we accept returns within 10-day window from the date of delivery, and we offer a FREE* courier ticket to our NZ Customers. Please keep in mind that certain items, like bulk purchases, group buys, specially ordered products (including special colors), and monogrammed items, can't be returned. If your order was subject to special terms, it might have different return conditions.
Q: When should I expect to receive credit on returned items?
A: From the time we receive your items, it can take up to 2-5 business days for us to the time we issue a credit or refund. Any refunds will be processed the same way they are received. For example, if you placed your order with a credit card, your account will be credited when we process your return. For more information on our policies, please go to to our Returns, Exchanges and Refunds page.
Q. How are items shipped? Can you send to an international destination?
A. Currently we only ship within New Zealand, Australia and the South Pacific. Please go to our Delivery and Shipping page for more information.
Q: What if I was shipped the wrong item/s or received damaged items?
A: Email us. Please include your order number, name, address and details of the discrepancy (Item ordered and item received). We will ship items if in stock. Your credit card will be charged for the second shipment, but you will be credited once the return item/s are received.
Q: How do I know my size?
A: Check our size charts on each individual product page. Accurate sizing information is available. Feel free to contact us if you have additional questions.
